Privacy Policy

Sortee Jogo respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit our venue, use our website, make a reservation, or participate in our offline poker and Card Lounge activities.

This policy applies to all personal information collected by Sortee Jogo, whether online, in person, or over the phone. By using our services, you consent to the practices described in this policy. We may update this policy from time to time; the latest version will always be available on our website.

Effective date: 3 September 2026

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you make a reservation, join our Card Lounge, participate in offline poker sessions, or contact us. This may include your name, email address, phone number, and any dietary requirements or accessibility needs.

Reservation details: date, time, party size, and special requests.
Card Lounge membership or event registration information.
Communications you send to us, such as emails or messages through our website.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This information helps us improve our website and understand how visitors interact with our content.

Cookies and similar technologies may be used to enhance your browsing experience. We do not use this information to identify you personally unless required by law. For more detail, please see our Cookie Policy.

Information from Third Parties

We may receive personal information about you from third parties, such as booking platforms or social media, if you choose to interact with us through those services. We will only use this information in accordance with this policy.

Examples include reservation platforms and social media integrations. We ensure that third parties have obtained your consent to share your information.

How We Use Your Information

Primary Purposes

We use your personal information to provide and improve our services, including managing reservations, organising offline poker sessions and Card Lounge events, and responding to your enquiries. We may also use your information to send you updates about upcoming poker nights or special dining offers, if you have opted in to receive such communications.

To process and manage your bookings for dining and poker tables.
To communicate with you about your reservations or event participation.
To personalise your experience at our venue.
To send marketing communications, where you have consented.

Legal Basis for Processing

We process your personal information based on your consent, the necessity to perform a contract (such as a reservation), compliance with legal obligations, or our legitimate interests in operating our business, provided these interests do not override your rights.

Consent applies to marketing communications. Contract applies to fulfilling your booking. Legal obligation applies to complying with Australian laws. Legitimate interests apply to improving our services and ensuring security.

Disclosure of Your Information

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as booking platforms, payment processors, and IT support. These providers are contractually obligated to protect your information and only use it for the services they provide to us.

Examples include reservation systems, email marketing platforms, and cloud storage providers. We ensure that all service providers comply with Australian privacy laws.

Legal Requirements

We may disclose your personal information if required by law, such as in response to a court order, or to protect the rights, property, or safety of Sortee Jogo, our customers, or others. This includes sharing information with law enforcement or regulatory authorities when necessary.

This supports compliance with legal obligations and protection against fraud or security threats.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction. We will notify you of any such change and ensure that the receiving party agrees to honour this privacy policy.

Notification will be provided via our website or direct communication.

Data Security and Retention

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption of data in transit, and restricted access to personal information on a need-to-know basis.

Use of SSL/TLS encryption for website data transmission.
Regular security assessments and staff training on privacy.
Physical security measures at our venue to protect paper records, if any.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When personal information is no longer needed, we securely delete or anonymise it.

Retention periods vary depending on the type of information and legal requirements. Booking records may be kept for a limited period for business and tax purposes.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided in the Contact section below.

We will respond to access requests within a reasonable timeframe, usually within 30 days. We may need to verify your identity before processing your request.

Opt-Out of Marketing

If you have opted in to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your request promptly.

Opt-out methods include the unsubscribe link, email, or phone. We will not send marketing communications without your consent.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact details for OAIC: www.oaic.gov.au. We take all privacy complaints seriously and will investigate promptly.

Contact Us for Privacy Inquiries

Privacy Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact our Privacy Officer using the details below. We are committed to responding to all privacy inquiries in a timely and respectful manner.

Email: [email protected]
Phone: +61 2 4926 3817
Address: 169–173 Hunter Street, Newcastle NSW 2300, Australia

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will indicate the effective date at the top of the policy. We encourage you to review this page periodically.

Effective date: 3 September 2026. Material changes will be communicated via our website or email, where appropriate.